The transport company is UPS or DPD. It takes approximately 3 to 5 business days for delivery. The normal delay is 2 to 3 days, but has been extended due to the global health crisis.
Some countries are not supported by UPS or DPD in that situation we will use CTT the delivery can take up to 5-15 days.
A signature is required upon delivery of your parcel. If you are not at home, UPS, DPD or CTT will contact you to arrange a new appointment.
The processing time for your orders is usually 24 hours, but it can exceptionally be longer up to 72hours. If so, you will be informed by email.
Once the shipment has been made, you will receive the tracking number on your email address. You can then track your parcel on our platform or on the carrier’s website.
There are no customs fees since all shipping is done inside the European Union.