Frequently asked questions about returns, refunds, and exchanges.

HOW DO I RETURN?

• • Contacts us to the email [email protected]

  • Enter your order number and email address to start

  • State the reason for the return and indicate the items that you want to return

  • Once your request is approved, you will get a confirmation email with shipping guidelines

WHAT ITEMS ARE RETURNABLE? 

• • Within 30 days from the date of purchase

  • In unused and resellable condition

  • In the original packaging with all the tags intact

WHAT ITEMS ARE NON-REFUNDABLE? 

All the items are refundable.

THE ITEM I RECEIVED IS DAMAGED!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

CAN THE ITEMS BE EXCHANGED?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

WHAT ARE THE REFUND OPTIONS?

The following refund options are supported:

• • Refund to the original payment method

  • Refund to store credit (if applicable)

HOW DO I SHIP BACK THE ITEMS?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

CHARGES:

The client is responsible for the return of the good, it must be done the registered post. This is the only cost regarding the returns and refunds.

HOW SOON WILL I GET MY REFUND?

Once your returned item is received and inspected, you will be notified via an email and refunded for the total cost of the product excluding shipping cost. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 – 7 working days after approval.

MY QUESTION IS NOT ADDRESSED…

If you have any queries regarding return or refund, reach out to us