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F.A.Q - Knowledge base

Online Order Support
Order
We charge credit cards in Euros. Some banks may charge additional Euros debit fees. These fees are generally very low. We do not reimburse these bank charges.
First of all, check your spam or your folders, maybe the email is there. If not, please contact us and we can send one back to you.
From time to time there will be just keep your eyes open, because they will come 🙂
Yes, you can. But to do so, you need to place a new order by purchasing the SD card alone from our Accessory page (Still under construction).
At the moment, we only accept credit cards and PayPal. We apologize for the inconvenience.
We accept PayPal, Apple Pay, Google Pay, Visa, MasterCard / EuroCard, Discover, American Express, Diner’s Club, JCB, as well as payment or withdrawal cards, as long as they are linked to one of the main companies of credit cards listed above. You can enter your credit card number securely via our secure server, which encrypts all information sent.
Contact Us
You can chat live with us via our chat messenger on Facebook, or send us a message via our contact form.
Shipping
We ship via UPS to all Europe, and CTT to Portugal.
To Europe normally after shipment (items are shipped after 24h, excluind weekends) takes 3 to 5 working days to get to the buyer.
No, for all countries inside the European Union there will be no costume fee since it’s shipped from one of our warehouses in the EU.
You can track your parcel on our tracking page.

To track UPS Click Here
To track CTT Click Here

 

The transport company is UPS or CTT. It takes approximately 3 to 5 business days for delivery. The normal delay is 2 to 3 days, but has been extended due to the global health crisis.

A signature is required upon delivery of your parcel. If you are not at home, UPS or CTT will contact you to arrange a new appointment.

The processing time for your orders is usually 24 hours, but it can exceptionally be longer. If so, you will be informed by email.

Once the shipment has been made, you will receive the tracking number on your email address. You can then track your parcel on our platform or on the carrier’s website.

There are no customs fees since all shipping is done inside the European Union.

We process your order within 24 hours. Orders are generally shipped the day after the order is placed, excluding weekends. 


Once the tracking number is received, the delivery will take place within 3 to 5 days, if no incident slows down the delivery of your parce
The shipping method is by UPS to Europe or CTT (Only Portugal). After shipping it will take 3-5 working days and 1-2 working days if shipped by CTT.
Unfortunately, you cannot change your delivery address once your order has been sent. The order is immediately sent to the order processing agency and can no longer be modified by our system. You can try to contact the transport company to ask them to change the delivery address.
Product Support
User Manual

1x RetroStation Console
1/2x Controllers Wired or Wireless
1x HDMI cable
1x Power Supply
1x Remote Controle for the Android System
1x 16GB to 256GB micro SD card (installed in the console)

Follow this order when connecting the console for the First Time:
  1. Connect the Gamepads to the USB Ports
  2. Connect the HDMI Cable to the Console and TV
  3. Last to connect is the Power Supply
When you connect the power supply for the first time to the console will turn on automatically, then you just need to put in the correct HDMI Channel.

Video of Assemble: https://youtu.be/fn7lw3yZy1k
To safely turn Off “Start” -> in the Menu choose “Quit” -> then choose “Reboot From Nand” -> It will open a new menu and click on “Yes“. After this procedure the box will restart and enter the Android system, then you can use the remote control to turn it Off. If you don’t turn it Off like this the remote-control won’t work to turn it on (to solve this you will need to take the power line off and reconnected).

The next time you turn on your RetroStation (if it is already connected to power), you must use the control remote that comes with the box. To disconnect you must follow always the previous procedure.The Remote Control is only needed to turn On, it will not work in the retro console system, you will use the Gamepads no navigate on the system.

 

Video: https://youtu.be/35zsYwLGxks

Download Link Retrostation 11k -> Download
Download Link Retrostation 14k -> Download
Game Support
The present software is RetroStation 1.1
Yes, the interface is in English by default, but it is also available in 10 other languages. You can change the language in the console options very easily. Concerning the games, those that have been published in English have the English version installed on the console, the other games are either in English or in the language of their country of origin if they have not been translated (which is very rare). Language is rarely a problem when playing!
Some games may no longer work due to updates to the console software. You can try to install it yourself, but this requires technical knowledge. We apologize in advance for the inconvenience. You can send us a list of games that do not work so that we can remove them from the list.
For now, we have two versions:

16 GB: 11.000 games (RetroStation 11k)
64 GB: 14.750 games (RetroStation 14k)
Yes, you can! Now you don’t have start 20 times your level, the console allows you to save your games at any moment in the game! You can use the R1 + Select to save your game at any time in any game. This will create a backup point that you can reload by doing L1 + Select. Is a game too difficult? Use the backup to help you!
Game Settings
• Exit the Game – Select + Start (must be done twice to exit)
• Save the Game – Select + R1
• Load Saved Game – Select + L1

Video: https://youtu.be/ew4XtSd2zo0
• To Select – Button B
• To Back – Button A
• Search for a game within the Emulators –Select and then “Filter Games by Text” or “Jump To…”

Video: https://youtu.be/WWnufVd1U3I
Console Support
Power supply if EU, you can request in support for different one and if we have available we will ship with it. If you need to exchange or buy the cable, you can easily find it on the Internet.
To change the language of your console, simply go to the main menu, then SYSTEM SETTING, LANGUAGE SELECTION. 

The available languages are: 
  1. English
  2. French
  3. Spanish
  4. German
  5. Italian 
  6. Portuguese
  7. Japanese
  8. Chinese
  9. Russian
Video: https://youtu.be/D6zvOdgYp88
Present in the systems:

Amstrad CPC
Atari2600
Atari5200
Atari7800
Atomiswave
Bandai Wonderswan
Bandai Wonderswan Color
Capcom
Colecovision
DreamCast
Family computer disk system
Game&Watch
GameBoy
GameBoyAdvance
GameBoyColor
GameGear
Intellivision
Lynx
MAME
Master System
MegaDrive
Microsoft MSX
NAOMI
NeoGeo
NeoGeo Pocket
NeoGeo Pocket Color
NES
Nintendo 64
PC Engine
Playstation 1
Sega32x
SG-1000
Super Nintendo
Supergrafx
Vectrex
Virtual Boy

More will be added in time.
Retrostation 11k Specs:
CPU: Amlogic S905W Quad Core ARM Cortex A53 @2.0GHz
GPU: Mali-450
RAM: DDR3 1 GB
ROM: eMMC 8 GB
SYSTEM: RETROSTATION 1.1
WiFi: IEEE 802.11 b/g/n

Retrostation 14k Specs:
CPU: Amlogic S905X3 Quad Core ARM Cortex A55 @1.9GHz
GPU: Mail-G31 MP2
RAM: DDR3 2 GB
ROM: eMMC 16 GB
SYSTEM: RETROSTATION 1.1
WiFi: IEEE 802.11 b/g/n
Yes! The console is ready to use, well, you just need be plugged in! Simply connect the HDMI cable to your TV, the AC adapter to a power outlet and plug in a USB controller to start playing. No additional configuration is required or download.
The Retrogaming console works perfectly on all modern televisions, HD, 4K, and even 8K with an HDMI port available.
We do not own any copyrights. By purchasing ANY files from us you are contractually agreeing to the rules mentioned below:
You own a license or game for any ROM / image included and / or will remove any ROMs for which you do not You will NOT distribute any of these files illegally.
Controller Configuration
If you want to use a different USB controller, you just need to connect the controller to the box before you turned Retrostation on. Then you turn the Retrostation on, it will open a menu to configure the Gamepad (just need to follow the instructions step by step).
Interface Settings
The Options
To access the options, press START while in the main console interface.

System Options
If you want to change the language of the interface, this is the place to do it.

Update
Make sure you NEVER update the console or touch the overclock settings. These options will cause problems, your console will no longer be usable and will void the warranty.

Game Options
The format of the games: We advise you to leave this option on “Auto”.

Smooth games: This option improves the quality of the games.
Rewind: This option allows you to go back 10 seconds when you play a game (useful when you die). Be careful, it can slow down some games if it is activated.
Shaders set and full ladder: We advise you not to touch this option.
Network gaming options: This option is disabled because it does not work on our console.

Interface Options
Here you can change the theme and other classic interface options.

Network Options
This option allows you to connect your console to wifi.

Scrapper and Sdvanced Settings
Be careful not to touch these settings. These options will cause problems, your console will no longer be usable and will void the warranty.
Video tutorials
Tutorial Videos (more videos will be added when they are requested)

https://www.youtube.com/playlist?list=PLsIKoy5jZMw8FTWhtmVwZtNZeheLVZmvx